Hilary Kahn

Hilary Kahn, Managing Director of Frontline Strategies, brings with her a long and illustrious pedigree in helping who's who retailers (like Liquorland, Myer, Mitre 10, JB High Fi, Australia Post) and manufacturers (like Castrol, Kodak, Lion Nathan, Stihl, Dulux), in Australia and around the world, find new and unusual ways to improve performance on the shop floor where it matters.

Her presentations are always tightly focused to the industry she is covering reflecting the amount of homework she always does. She uses a blend of rich, interesting and true anecdotes to bring life to several basic principles to take them to new and exciting performance levels.

She will probe into new ways of uncovering performance opportunities for retail managers, or flesh out differentiation strategies that work at reseller level for manufacturers and retailers, or guide manufacturer fieldforce personnel how to look at, review and maximize their retail reseller opportunity.

She is the only invited Australian member of an International Group which brings together the most sought after retail consultants from around the world - The Ebeltoft Group. Twice a year they meet to discuss everything from selling more fish in supermarkets, new and different research techniques to searching for new ways to bring the customer experience to life.

If there is a secret to performance, Hilary believes that it stems from a deep understanding of the customer, in fact, 'becoming the customer. The second 'secret' is an absolute understanding of the basics, and ways to use them in a strategic and tactical way.

Her success with large and small retailers and the world's largest manufacturers has made Hilary Kahn one of the most respected and most often consulted retailing specialists in Australia. She has conducted more than 600 seminars and workshops world-wide and has worked with many thousands of retail management and staff at every level.

Hillary's credentials are impeccable and the success of her "back to basics" revolution is demonstrated by the tangible measurable success of the retailers who have used her methods. Hillary Kahn may be responsible for increasing the sales of more retailers than any other person in Australia.